These general terms and conditions of sale (hereinafter the “General Terms and Conditions”) apply to any purchase made by a natural person (hereinafter the “CUSTOMER”) on the website https://fastprint3d.fr/ (hereinafter the “SITE”) from Erkan UCAK, sole trader registered in the Trade and Companies Register 953859055 00014 under number 953859055 00014, having its registered office at 110 Grand rue 67130 Schirmeck, France, Tel: 0634875995, email: fastprint3d@outlook.fr (hereinafter the “SELLER”).
IMPORTANT
Any order placed on the Site necessarily implies unreserved acceptance by the CUSTOMER of these general terms and conditions
ARTICLE 1. DEFINITIONS
The terms used below have the following meanings in these General Terms and Conditions:
- “CUSTOMER”: means the SELLER’s co-contracting party, who warrants that they have the status of consumer as defined by French law and case law. As such, it is expressly provided that the CUSTOMER acts outside any usual or commercial activity.
- “DELIVERY”: means the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated when placing the order.
- “PRODUCTS”: means all products available on the SITE.
- “TERRITORY”: means mainland FRANCE (excluding overseas departments and territories).
ARTICLE 2. PURPOSE
These General Terms and Conditions govern the sale of PRODUCTS by the SELLER to its CUSTOMERS.
The CUSTOMER is clearly informed of and acknowledges that the SITE is intended for consumers and that professionals must contact the SELLER’s sales department in order to benefit from separate contractual terms.
ARTICLE 3. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS
The CUSTOMER undertakes to read these General Terms and Conditions carefully and to accept them before proceeding with the payment of any order for PRODUCTS placed on the SITE.
These General Terms and Conditions are referenced at the bottom of each page of the SITE via a link and must be consulted before placing the order. The CUSTOMER is invited to read carefully, download, print the General Terms and Conditions and keep a copy thereof.
The SELLER advises the CUSTOMER to read the General Terms and Conditions with each new order, as the latest version of said terms shall apply to any new order for PRODUCTS.
By clicking on the first button to place the order and then on the second to confirm said order, the CUSTOMER acknowledges having read, understood and accepted the General Terms and Conditions without limitation or condition.
ARTICLE 4. PURCHASE OF PRODUCTS ON THE SITE
To be able to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if a minor, be able to provide proof of the consent of their legal representatives.
The CUSTOMER will be asked to provide information allowing them to be identified by completing the form available on the SITE. The asterisk (*) indicates the mandatory fields that must be completed for the CUSTOMER’s order to be processed by the SELLER. The CUSTOMER can check the status of their order on the SITE. Tracking of DELIVERIES may, where applicable, be carried out using the online tracking tools of certain carriers. The CUSTOMER may also contact the SELLER’s sales department at any time by email at fastprint3d@outlook.fr to obtain information on the status of their order.
The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, their identity, eligibility and the information provided.
ARTICLE 5. ORDERS
Article 5.1 Characteristics of the products
The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under applicable law.
The CUSTOMER undertakes to read this information carefully before placing an order on the SITE.
Unless expressly stated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with the European legislation in force and the applicable standards in France.
Article 5.2. Order procedure
Orders for PRODUCTS are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER’s start page, the steps may differ slightly).
5.2.1. Selection of PRODUCTS and purchase options
The CUSTOMER must select the PRODUCT(S) of their choice by clicking on the relevant PRODUCT(S) and choosing the desired characteristics and quantities. Once the PRODUCT is selected, it is placed in the CUSTOMER’s cart. The latter may then add as many PRODUCTS as they wish to their cart.
5.2.2. Orders
Once the PRODUCTS have been selected and placed in their cart, the CUSTOMER must click on the cart and check that the contents of their order are correct. If the CUSTOMER has not yet done so, they will then be invited to log in or register.
Once the CUSTOMER has validated the contents of the cart and logged in/registered, an online form will be displayed, automatically completed, summarizing the price, applicable taxes and, where applicable, delivery charges.
The CUSTOMER is invited to check the contents of their order (including quantity, characteristics and references of the PRODUCTS ordered, billing address, means of payment and price) before validating its contents.
The CUSTOMER may then proceed to payment for the PRODUCTS by following the instructions on the SITE and providing all the information necessary for billing and DELIVERY of the PRODUCTS. For PRODUCTS for which options are available, these specific references will appear once the correct options have been selected. Orders placed must include all information necessary for proper processing of the order.
The CUSTOMER must also select the chosen method of delivery.
5.2.3. Acknowledgement of receipt
Once all of the steps described above have been completed, a page appears on the SITE acknowledging receipt of the CUSTOMER’s order. A copy of the order acknowledgement is automatically sent to the CUSTOMER by email, provided that the email address given in the registration form is correct.
The SELLER does not send any order confirmation by post or fax.
5.2.4. Invoicing
During the order process, the CUSTOMER must enter the information required for invoicing (the asterisk (*) will indicate the mandatory fields that must be completed for the CUSTOMER’s order to be processed by the SELLER).
The CUSTOMER must in particular clearly indicate all information relating to DELIVERY, in particular the exact DELIVERY address, as well as any access code for the DELIVERY address.
The CUSTOMER must also specify the chosen means of payment.
Neither the online order form that the CUSTOMER fills out nor the order acknowledgement sent by the SELLER to the CUSTOMER by email constitutes an invoice. Whatever the method of order or payment used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the parcel.
5.3. Order date
The order date is the date on which the SELLER acknowledges receipt of the order online. The time periods indicated on the SITE only start to run from this date.
5.4. Price
For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros inclusive of all taxes, as well as applicable delivery charges (depending on the weight of the parcel, excluding packaging and gifts, the DELIVERY address and the carrier or method of transport chosen).
The prices particularly include value added tax (VAT) at the rate in force on the date of the order. Any change in the applicable rate may affect the price of the PRODUCTS from the date of entry into force of the new rate.
The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.
The SELLER’s suppliers’ prices are subject to change. Consequently, the prices indicated on the SITE may change. They may also be modified in the event of special offers or sales.
The prices indicated are valid, except in the case of an obvious error. The applicable price is the one indicated on the SITE on the date the order is placed by the CUSTOMER.
5.5. Availability of PRODUCTS
The professional undertakes to deliver the PRODUCT on the date or within the period indicated to the CUSTOMER, unless the parties have agreed otherwise.
The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of restocking of a PRODUCT by the SELLER.
In any event, if unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.
If a PRODUCT is unavailable, the SELLER may, if the parties agree, propose an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.
If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, they will obtain a refund of all sums paid for the unavailable PRODUCTS no later than thirty (30) days after payment.
ARTICLE 6. RIGHT OF WITHDRAWAL
The terms of the right of withdrawal are set out in the “withdrawal policy”, available in Appendix 1 hereto and accessible at the bottom of each page of the SITE via a hyperlink.
ARTICLE 7. PAYMENT
7.1. Means of payment
The CUSTOMER may pay for their PRODUCTS online on the SITE using the methods offered by the SELLER.
The CUSTOMER warrants to the SELLER that they hold all authorizations required to use the chosen means of payment.
The SELLER will take all necessary measures to ensure the security and confidentiality of data transmitted online in connection with online payment on the SITE.
It is specified in this respect that all information relating to payment provided on the SITE is transmitted to the SITE’s bank and is not processed on the SITE.
7.2. Date of payment
In the case of a single payment by credit card, the CUSTOMER’s account will be debited as soon as the order for PRODUCTS is placed on the SITE.
In the event of partial DELIVERY, the total amount will be debited from the CUSTOMER’s account at the earliest when the first parcel is dispatched. If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 5.5 of these General Terms and Conditions.
7.3. Late or refused payment
If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER’s Customer Service in order to pay for the order using any other valid means of payment.
If, for any reason whatsoever, objection, refusal or otherwise, the transmission of the funds due by the CUSTOMER proves impossible, the order will be cancelled and the sale automatically terminated.
ARTICLE 8. PROOF AND ARCHIVING
Any contract concluded with the CUSTOMER corresponding to an order of an amount greater than 120 euros including tax will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 213-1 of the Consumer Code.
The SELLER agrees to archive this information in order to monitor transactions and to produce a copy of the contract at the CUSTOMER’s request.
In the event of a dispute, the SELLER will have the option of proving that its electronic tracking system is reliable and guarantees the integrity of the transaction.
ARTICLE 9. TRANSFER OF OWNERSHIP
The SELLER remains the owner of the PRODUCTS delivered until full payment has been made by the CUSTOMER.
The above provisions do not prevent the transfer to the CUSTOMER, at the time of receipt by them or by a third party designated by them other than the carrier, of the risks of loss or damage to the PRODUCTS subject to retention of title, as well as the risks of damage they may cause.
ARTICLE 10. DELIVERY
The terms and conditions for DELIVERY of PRODUCTS are set out in the “delivery policy” referred to in Appendix 2 hereto and accessible at the bottom of each page of the SITE via a hyperlink.
ARTICLE 11. PACKAGING
The PRODUCTS will be packaged in accordance with current transport standards to ensure a maximum level of protection for the PRODUCTS during DELIVERY. The CUSTOMERS undertake to comply with the same standards when returning PRODUCTS under the conditions set out in Appendix 1 – Withdrawal Policy.
ARTICLE 12. WARRANTIES
Apart from any commercial warranties that the SELLER may offer for certain PRODUCTS, every Customer benefits from “legal” warranties, for all PRODUCTS, which are detailed below in accordance with Article L.111-1 of the Consumer Code.
Article 12.1. Conformity warranty
Article L. 217-4 of the Consumer Code: “The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. They are also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when these have been made their responsibility under the contract or have been carried out under their responsibility”.
Article L.217-5 of the Consumer Code: “The goods conform to the contract: 1° If they are fit for the use normally expected of similar goods and, where applicable: – if they correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model; – if they have the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer or their representative, in particular in advertising or labelling; 2° Or if they have the characteristics defined by mutual agreement between the parties or are fit for any special use sought by the buyer, brought to the seller’s attention and accepted by the seller.”
The SELLER may be liable for lack of conformity existing at the time of delivery and for lack of conformity resulting from the packaging, assembly instructions or installation when these have been made their responsibility or have been carried out under their responsibility.
The action resulting from lack of conformity is time-barred after two (2) years from delivery of the PRODUCT (Article L.217-12 of the Consumer Code).
In the event of a lack of conformity, the CUSTOMER may request replacement or repair of the PRODUCT, at their choice. However, if the cost of the CUSTOMER’s chosen option is manifestly disproportionate in view of the other possible option, taking into account the value of the PRODUCT or the significance of the defect, the SELLER may proceed with a refund without following the option chosen by the Customer.
If replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address: 110 Grand rue 67130 Schirmeck.
Finally, the CUSTOMER is exempted from providing proof of the existence of the lack of conformity of the PRODUCT for twenty-four (24) months following delivery of the PRODUCT, except for second-hand goods for which this period is set at six (6) months. (Article L. 217-7 of the Consumer Code).
It is specified that this legal conformity warranty applies independently of any commercial warranty that may be granted, where applicable, on the PRODUCTS.
Article 12.2. Warranty against hidden defects
The SELLER is liable for the warranty due to the hidden defects of the PRODUCT sold which render it unfit for the use for which it is intended, or which so diminish such use that the CUSTOMER would not have acquired it, or would only have given a lower price for it, had they known of them. (Article 1641 of the Civil Code)
This warranty allows the CUSTOMER who can prove the existence of a hidden defect to choose between a refund of the price of the PRODUCT if it is returned and a refund of part of the price if the PRODUCT is not returned.
If replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address: 110 Grand rue 67130 Schirmeck. The action resulting from redhibitory defects must be brought by the CUSTOMER within two (2) years of the discovery of the defect. (First paragraph of Article 1648 of the Civil Code)
ARTICLE 13. LIABILITY
The SELLER’s liability may in no case be incurred in the event of non-performance or improper performance of contractual obligations attributable to the CUSTOMER, in particular when entering their order.
The SELLER may not be held liable or considered to have failed to comply with these terms and conditions for any delay or non-performance when the cause of the delay or non-performance is linked to an event of force majeure as defined by the case law of the French courts and tribunals.
It is also specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, they exclude any liability for the information published there. Links to third-party websites are provided for information purposes only and no guarantee is given as to their content.
ARTICLE 14. FORCE MAJEURE
The SELLER’s liability may not be invoked if the non-performance or delay in the performance of any of their obligations described in these General Terms and Conditions of Sale results from a case of force majeure.
There is force majeure in contractual matters where an event beyond the control of the debtor, which could not reasonably have been foreseen at the time of conclusion of the contract and the effects of which cannot be avoided by appropriate measures, prevents the debtor from performing their obligation.
If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is definitive, the contract is terminated by operation of law and the parties are released from their obligations under the conditions provided for in Articles 1351 and 1351-1 of the Civil Code.
In this respect, the SELLER’s liability may not be incurred in particular in the event of hacking attacks, unavailability of equipment, supplies, spare parts, personal equipment or other, interruption of electronic communication networks, as well as in the event of any circumstance or event beyond the SELLER’s control occurring after conclusion of the General Terms and Conditions and preventing performance under normal conditions.
It is specified that, in such a situation, the CUSTOMER may not claim any compensation and may not bring any action against the SELLER.
In the event that any of the above-mentioned events occurs, the SELLER will endeavour to inform the CUSTOMER as soon as possible.
ARTICLE 15. PERSONAL DATA
The SELLER collects personal data concerning its CUSTOMERS on the SITE, including through cookies. CUSTOMERS may disable cookies by following the instructions provided by their browser.
The data collected by the SELLER is used to process orders placed on the SITE, manage the CUSTOMER’s account, analyse orders and, if the CUSTOMER has expressly chosen this option, send them marketing emails, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.
The CUSTOMER’s data is kept confidentially by the SELLER for the purposes of the contract, its performance and in compliance with the law.
CUSTOMERS may unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by email.
The data may be communicated, in whole or in part, to the SELLER’s service providers involved in the order process. For commercial purposes, the SELLER may transfer to its business partners the names and contact details of its CUSTOMERS, provided that they have expressly given their prior consent when registering on the SITE.
The SELLER will specifically ask CUSTOMERS whether they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time by contacting the SELLER. The SELLER may also ask its CUSTOMERS whether they wish to receive marketing solicitations from its partners.
In accordance with Law No. 78-17 of 6 January 1978 on information technology, files and liberties and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR), the SELLER ensures that the rights of data subjects are implemented.
It is recalled that the CUSTOMER whose personal data is processed has the rights of access, rectification, updating, portability and erasure of information concerning them, in accordance with the provisions of Articles 39 and 40 of the amended Data Protection Act and the provisions of Articles 15, 16 and 17 of the General Data Protection Regulation (GDPR).
In accordance with the provisions of Article 38 of the amended Data Protection Act and the provisions of Article 21 of the GDPR, the CUSTOMER may also, on legitimate grounds, object to the processing of data concerning them, without reason and free of charge.
The CUSTOMER may exercise these rights by sending an email to: fastprint3d@outlook.fr or by sending a letter to 110 Grand rue 67130 Schirmeck.
It is specified that the CUSTOMER must be able to prove their identity, either by scanning an identity document or by sending the SELLER a photocopy of their identity document.
ARTICLE 16. COMPLAINTS
The SELLER provides the CUSTOMER with a “Customer Telephone Service” at the following number: 0634875995 (non-premium rate number). Any written complaint from the CUSTOMER must be sent to the following address: 110 Grand rue 67130 Schirmeck.
ARTICLE 17. INTELLECTUAL PROPERTY
All visual and sound elements of the SITE, including the underlying technology used, are protected by copyright, trademark law and/or patents.
These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hyperlink to the SITE must request the SELLER’s written authorization.
This authorization from the SELLER will in no case be granted definitively. This link must be removed at the SELLER’s request. Hyperlinks to the SITE using techniques such as framing or in-line linking are strictly prohibited.
Any representation or reproduction, in whole or in part, of the SITE and its content, by any means whatsoever, without the prior express authorization of the SELLER, is prohibited and will constitute an infringement punishable under Articles L.335-2 et seq. and Articles L.713-1 et seq. of the Intellectual Property Code.
Acceptance of these General Terms and Conditions constitutes recognition by the CUSTOMER of the SELLER’s intellectual property rights and an undertaking to respect them.
ARTICLE 18. VALIDITY OF THE GENERAL TERMS AND CONDITIONS
Any change in the legislation or regulations in force, or any decision by a competent court invalidating one or more clauses of these General Terms and Conditions, shall not affect the validity of these General Terms and Conditions. Such a change or decision shall in no way authorize CUSTOMERS to disregard these General Terms and Conditions.
Any conditions not expressly dealt with herein will be governed in accordance with the practices of the retail trade sector, for companies whose registered office is located in France.
Article 19. AMENDMENT OF THE GENERAL TERMS AND CONDITIONS
These General Terms and Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.
The General Terms and Conditions are precisely dated and may be modified and updated by the SELLER at any time. The applicable General Terms and Conditions are those in force at the time of the order.
Changes made to the General Terms and Conditions will not apply to PRODUCTS already purchased.
Article 20. JURISDICTION AND APPLICABLE LAW
THESE GENERAL TERMS AND CONDITIONS AS WELL AS THE RELATIONSHIP BETWEEN THE CUSTOMER AND THE SELLER ARE GOVERNED BY FRENCH LAW
IN THE EVENT OF A DISPUTE, ONLY THE FRENCH COURTS SHALL HAVE JURISDICTION.
However, before any recourse to an arbitral or state court, the Customer is invited to contact the SELLER’s complaints department.
If no agreement is reached or if the CUSTOMER proves that they have first attempted to resolve their dispute directly with the SELLER by means of a written complaint, an optional mediation procedure will then be proposed, conducted in a spirit of loyalty and good faith in order to reach an amicable agreement when any dispute arises relating to this contract, including concerning its validity.
APPENDIX 1
WITHDRAWAL POLICY
Principle of withdrawal
The CUSTOMER has, in principle, the right to withdraw by returning or handing back the PRODUCT to the SELLER.
To do so, the PRODUCT must be returned or handed back without undue delay and, in any event, no later than fourteen (14) days following communication of their decision to withdraw, unless the SELLER offers to collect the PRODUCT themselves.
Withdrawal period
In accordance with Article L.221-18 of the Consumer Code, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the PRODUCT.
Where the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several lots), the withdrawal period shall expire fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the last PRODUCT delivered.
If the CUSTOMER’s order relates to several PRODUCTS and these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the last PRODUCT.
Notification of the right of withdrawal
To exercise their right of withdrawal and in accordance with Article L.221-21 of the Consumer Code, the CUSTOMER must notify their decision to withdraw by means of an unambiguous statement (for example, a letter sent by post, fax or email) to: 110 Grand rue 67130 Schirmeck or fastprint3d@outlook.fr.
They may also use the form below:
WITHDRAWAL FORM
To the attention of: Erkan UCAK
SELLER’s telephone number: 0634875995
SELLER’s fax number:
SELLER’s email address*:
I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:
Reference of the PRODUCT
Invoice No.:
Order No.:
– Ordered on [________________]/received on [________________]
– Means of payment used:
– Name of the CUSTOMER and, where applicable, of the beneficiary of the order:
– Address of the CUSTOMER:
– Delivery address:
– Signature of the CUSTOMER (except in the case of transmission by email)
– Date
For the withdrawal period to be respected, the CUSTOMER must send their communication relating to the exercise of the right of withdrawal before expiry of the withdrawal period.
Effects of withdrawal
In the event of withdrawal by the CUSTOMER, the SELLER undertakes to refund all sums paid, including delivery costs (with the exception of any additional costs arising, where applicable, from the CUSTOMER’s choice of a delivery method other than the standard delivery method offered by the SELLER) without undue delay and, in any event, no later than fourteen (14) days from the day on which the SELLER receives the returned PRODUCT. (Article L.221-24 of the Consumer Code).
The SELLER will make the refund using the same means of payment as that used by the CUSTOMER for the initial transaction, unless the CUSTOMER expressly agrees to a different means; in any event, this refund will not incur any costs for the CUSTOMER.
The SELLER is not required to reimburse additional costs if the CUSTOMER has expressly chosen a more expensive delivery method than the standard delivery method offered by the SELLER.
The SELLER may defer the refund until receipt of the goods or until the CUSTOMER has provided proof of dispatch of the goods, whichever is the earlier.
Return arrangements
The CUSTOMER must, without undue delay and, in any event, no later than fourteen (14) days after communication of their decision to withdraw from this contract, return the goods to: 110 Grand rue 67130 Schirmeck.
This period is deemed to be respected if the CUSTOMER returns the goods before expiry of the fourteen (14) day period.
Return costs
The CUSTOMER must bear the direct costs of returning the goods.
If the weight of the PRODUCT prevents the CUSTOMER from returning this PRODUCT by post, the CUSTOMER must bear the direct costs of returning the goods.
Condition of returned goods
The PRODUCT must be returned in accordance with the SELLER’s instructions and must include in particular all accessories supplied.
The CUSTOMER is only liable for any depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the PRODUCT. In other words, the CUSTOMER has the option of testing the PRODUCT but may be held liable if they handle it other than as necessary.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following cases:
– Supply of goods or services whose price depends on fluctuations in the financial market
– Supply of goods made to the CUSTOMER’s specifications or clearly personalized
– Supply of goods liable to deteriorate or expire rapidly
– Supply of audio or video recordings or sealed software that have been unsealed after delivery
– Newspaper, periodical, magazine (except subscription contracts)
– Provision of accommodation services other than for residential purposes, transport of goods, car hire, catering or services related to leisure activities if the offer provides for a specific date or period of performance
– Supply of goods which, by their nature, are inseparably mixed with other items
– Supply of sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the CUSTOMER after DELIVERY
– Supply of alcoholic beverages whose price was agreed at the time of conclusion of the sales contract, delivery of which can only be made after 30 days and whose actual value depends on fluctuations in the market beyond the SELLER’s control
– Supply of digital content not supplied on a tangible medium if performance has begun with the consumer’s prior express consent, who has also acknowledged that they thereby lose their right of withdrawal
– Contracts concluded at a public auction
APPENDIX 2
DELIVERY POLICY
Delivery area
The PRODUCTS offered can only be delivered within the TERRITORY.
It is not possible to place an order for any delivery address located outside this TERRITORY.
The PRODUCTS are shipped to the delivery address(es) indicated by the CUSTOMER during the order process.
Dispatch time
The times required to prepare an order and then issue the invoice, before dispatch of PRODUCTS in stock, are indicated on the SITE. These times are exclusive of weekends and public holidays.
An email will automatically be sent to the CUSTOMER when the PRODUCTS are dispatched, provided that the email address given in the registration form is correct.
Delivery times & charges
During the order process, the SELLER informs the CUSTOMER of the possible delivery times and methods for the PRODUCTS purchased.
Shipping costs are calculated according to the delivery method.
The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased.
Details of delivery times and charges are set out on the SITE.
In the absence of any indication or agreement as to the delivery date, the SELLER shall deliver the PRODUCT without undue delay and no later than thirty (30) days after conclusion of the contract. (Article L.216-1 of the Consumer Code).
Delivery arrangements
The parcel will be handed over to the CUSTOMER against signature and on presentation of an identity document.
In the event of absence, a delivery notice will be left for the CUSTOMER to enable them to collect the parcel from their post office.
Delivery problems
The CUSTOMER is informed of the delivery date set when they choose the carrier, at the end of the online order process, before confirming the order.
It is specified that deliveries will be made within a maximum of thirty (30) days. Failing this, the CUSTOMER must place the SELLER in formal notice to deliver within a reasonable additional period and, in the event of non-delivery within this period, may terminate the contract.
The SELLER will refund to the CUSTOMER, without undue delay from receipt of the termination letter, the total amount paid for the PRODUCTS, including taxes and delivery charges, using the same method of payment as that used by the CUSTOMER to purchase the PRODUCTS.
The SELLER is responsible until DELIVERY of the PRODUCT to the CUSTOMER. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss observed upon delivery.